FREQUENTLY ASKED QUESTIONS
Opening Hours
Commercial Kitchen Hire SA is open by appointment only contact Glen on 0407 790 565 to make an appoint to view any equipment needed. General contact times are between 9am-5pm Monday to Friday and booking hours between 8am-7pm, if we are unable to answer your call, we will get back to you at our earliest convenience.
Location
We are located at Unit 2/ 17 Byre Ave, Somerton Park 5044, we are also a caterer so there is signage reading Dine Catering
​
Booking Process
Bookings are to be made via email, email is preferred, please email Glen at glen@dinecatering.com.au
​
We are happy to discuss any queries you may have over the phone on 0407 790 565
​
Please provide us with the following information:
• Contact name
• Phone number
• Email address
• Equipment required
• Delivery Address
• Delivery and Pickup dates and times
• Any additional information
​
Please supply us with as much information as possible so we can supply you with an accurate quote, i.e. water supply, power supply info, where equipment will be stored, entrance info for delivery, do you require gas or trays etc....
​
Rates / Length of Hire Time
We charge equipment out on three levels:
​
1. Two day hire over a 48 hour period(minimum hire period)
2. Weekly Hire which is estimated over 5 days
3. Fortnight or longer period in which we are happy to give a discount off the standard rates, discounts depend on the length of time the equipment will be hired over and we will show discount amounts on your quote.
​
Confirmation of Booking
To secure your hire items a deposit of 50% of the total bill is required, please send through the remittance to glen@dinecatering.com.au
Following your payment a we will contact you via phone call or email to confirm your booking and provide you with your invoice.
Bank Details
Commercial Kitchen Hire SA
BSB 105 011
ACC 114 967 040
Please state your name and booking date as a reference
Payments are to made via EFT, Cash or Credit Card, note credit cards incur a 2.2% charge.
Delivery and Pickup / Fees
Our delivery, setup and pickup fees are based on the location of your event, items hired, and days required to deliver and pickup.
Delivery outside the hours of 8am and 500pm, plus public holidays incur extra charges.
All fees will be stated on your invoice.
​
Delivery of your items will be made one day prior to your hire date so we can setup all equipment and test items, you can request deliver dates and times in advance, we will need to confirm availability and charges apply for early deliveries.
​
Pickup of your items are made on the following day your hire period finishes.
​
Pickup of some items are available from our warehouse at Unit 2/17 Byre Ave, Somerton Park, Dishwashers, Combi Ovens, 6 Burner Stoves and Hotboxes need to be delivered by Commercial Kitchen Hire SA
​
CALL OUT AND SERVICE FEES
All items are tested before delivery, should you experience any difficulties please follow this equipment instructions provided on this website, if you still experience difficulties call Glen on 0407 790 565 for over the phone help. If your problem can’t be solved a technician / service supplier will be called and attend at their earliest availability. PLEASE NOTE if there is no technical issue with the equipment and the issue is the person unable to understand the lighting or running of the machine the technician charges and call out fee with be passed onto the client for full payment.
Equipment Testing and Operating Information
Commercial Kitchen Hire SA will setup all equipment and test onsite, if you require operational information will can provide sheet information but do recommend for you to have the person(s) onsite that will be using the equipment so we can go over all operational details.
Any misuse of equipment by operators that results in damage will arise in repair costs to the hirer/client.
Water and Plumbing Supply Information for Equipment
Pass Through Dish Washers and Combination Ovens require connection to a water supply and need a waste drain or water tank.
• A garden tap will need to be provide that is easy reachable/available within a 10m range, if a garden tap isn’t available an alternative water source will need to be provided by the client with a standard hose connection and mains pressure. ALL water sources will require mains water pressure for equipment to operate efficiently.
• The above equipment will produce water runoff and a waste drain / water tank will need to be provided within a 5m area, alternatively a garden bed or lawn area may be used with owner approval (please be aware water waste from units can cause some damage)
​
Gas Supply and Information
Gas operated equipment run off LPG bottles only, we are happy to supply 9kg or 45kg gas bottles for these units and connect these for you upon delivery. IT IS STRICTLY PROHIBITED to use natural gas with this units and will result in equipment damage, in this cause repair costs or full replacement of equipment will be charged to the hirer/client.
​
9kg Gas bottle will supply approximately 5-6 hours of use depending on equipment usage.
45kg Gas bottles will supply approximately 25-30 hours of use depending on equipment usage.
To test gas bottles pour 5 ltrs of hot water down the side of your 45kg gas bottle and the condensation line will indicate the level of gas left in the bottle.
Once gas bottles are connected they are not to be moved. Australia gas regulations are extremely strict and if setting up or moving gas bottles please refer to the below link and read ALL information. When changing or any movement of gas bottles responsibility will fall on the client, Commercial Kitchen Hire SA will hold no responsibility in damages or injury cause to any persons.
https://www.elgas.com.au/blog/388-lpg-gas-bottle-cylinder-placement-guide
Power Requirements on the Event Site
Please determine the amount of power you will require for your equipment, this is stated under the equipment list or if you need a detailed power supply requirement we are happy to provide this for you depending on the items hired. In the case where 10amp power is required items cannot be connected to power boards that share the same power with other electrical items, each item will need its own 10amp power source.
It is the clients responsibility to ensure the site has adequate power to operate all units.
Client Cleaning of Equipment
All Equipment needs to be cleaned before Commercial Kitchen Hire SA picks up items.
Any items that haven’t been given a general clean may result in cleaning fees charged to the hirer/client.
Any Polished Stainless Steel only needs a wipe over with a soft cloth, NEVER scourer any polished stainless steel as this will cause damage and scratch the surface and repair costs will be charged to the client/hirer.
Commercial Kitchen Hire SA will test and give a final clean when these items are brought back to our warehouse.